Payroll FAQs

Sponsor Web is a payroll remittance portal offered by Voya (MSRS Plan recordkeeper). Sponsor Web is secure payroll administration website available to designated employer contacts to remit employee MNDCP and HCSP contributions.

Please refer to the Payroll Quick User Guide (pdf) for detailed instructions on how to remit your employee contributions to the MNDCP and/or HCSP.

The reports function is used to download the weekly MNDCP Deferral Rate Feedback Report. The Deferral Rate Feedback Report contains all contribution stops, starts, and changes that have been initiated by your employees. Only your employees will display on a Deferral Rate Feedback Report.

Designated employer contacts will receive an e-mail notification (from payrollfeedback@voya.com) whenever a new Deferral Rate Feedback Report is available. However, sometimes the e-mail notification is blocked by network firewalls or identified as SPAM. We encourage employer contacts to log into Sponsor Web periodically to view any available Deferral Rate Feedback Reports.

To access the Deferral Rate Feedback Report:

1. Select Payroll Processing under the Manage Plan tab
2. Select Plan 626661 Minnesota Deferred Compensation
3. Select the Reports tile
4. Under File Type, select Reports;  under Activity Period, select Current Month
5. Select the most recent report - top report; select Download
6. Make changes to the employees MNDCP contribution amount that is on the report.

We require information for designated employer contacts in order to provide access to the payroll remittance applications within the Voya Sponsor Web website.

Contact information is also used to resolve any payroll issues that arise in the day to day administration of the plans.

Anytime there is a change to an employer's personnel contact information (e.g., an employee has separated from service), it is important that MSRS is notified as soon as possible so we can update/delete their access. To do that, please complete the Voya Sponsor Web Authorization form (pdf) and return to MSRS at payroll.support@msrs.us.

Designated employer contacts initially will receive registration emails from security@retirementpartner.com.

Then, an employer contact will follow the registration process to create their own unique username and password

Questions about Sponsor Web access or password help?
Contact MSRS Payroll Support at 1-800-657-5757, extension 7729

• Enhanced Security Users will be prompted to confirm their identity upon initial login by having a verification code sent to their email address on file. A new user can also add alternate contact information for future logins, create a new password and update their username.
  
  The site offers a "Remember this device" feature within the new login process. When a user selects this option, they will not be required to go through the multifactor authentication process to login for 90 days for that browser. Rather, they will be able to login by just entering their username and password.

No. Each employer will only be able to access information regarding employees for whom they submit contributions.

Payroll contribution files are remitted within Voya Sponsor Web. From the Sponsor Web home page select Payroll Processing under the Manage Plan drop down in the menu. Then select the Contributions tile.

Designated employer contacts are able to remit payroll contribution files in three ways:

1. Upload a file with contribution amounts from an xls or xlxs file or CSV or fixed length files (txt or any other extension that is treated as such). 
    
2. Manually enter contribution amounts for each employee. 
    
3. Copy a prior contribution file and make changes. 

Once the contribution file is submitted, the application will perform a real-time edit against the existing population and immediately informs of any data issues that need to be resolved before the file can be processed. Once the data issues are resolved, the contribution file automatically loads to the Voya recordkeeping system. If a contribution file is submitted by 3:00 p.m. Central Time and the funding method is ACH Debit, the file will post to participants accounts the following business day.

Employers can only add new HCSP employees.

To add new employees to the HCSP:

1. Select Payroll Processing under the Manage Plan tab
2. Select Plan 626664  Health Care Savings Plan
3. Select the Add/Enroll tile
4. Enter the employee demographic information; select Continue
5. Select Payroll Frequency;  select Continue
6. Select Continue on the contribution source page
7. Enter 100% in the Money Market field;  Select Continue
8. Review the summary page and either Edit or Submit to complete enrollment

Employers should not add new MNDCP employees. An employee who wants to enroll in the MNDCP must complete a MNDCP Participant Enrollment form (pdf).

Using bank account information employers provide, PSC automatically initiates an ACH debit from the employer's designated bank account for the exact amount of the submitted payroll contribution file. This eliminates any delay in processing the file that would otherwise result from a manual transfer of funds from the employer.

No. In order to keep contribution data accurate and consistent, MSRS houses all contribution rate information within the Voya recordkeeping system; therefore, MNDCP contribution rate changes should be made by the participants through one of three options:

1. The MSRS website
2. Salary Deferral Change Form
3. By contacting the MSRS Call Center

Voya will communicate the updates to the employer through a Deferral Rate Feedback Report. This method keeps all contribution rates consistent between Voya and the employers.

Exception: Employers should continue to accept any severance payouts.
 

Click here (pdf) for more information on the Deferral Rate Feedback process.

Designated employer contacts will receive an email notification whenever a Deferral Rate Feedback Report is available. The Deferral Rate Feedback Report contains all MNDCP pre-tax and/or Roth after-tax contribution rate stops, starts and changes initiated by plan participants to MSRS.

The Reports tab within Voya Sponsor Web is used by designated employer payroll contacts to download the weekly Deferral Rate Feedback Report.

Tip: Sometimes the email notification is blocked by network firewalls or identified as SPAM. We encourage employers to log into Sponsor Web weekly to view any available reports. The report should be downloaded to ensure that employee initiated changes to MNDCP contribution rates become effective within the next available payroll period.

Refer to the User Guide (pdf) for detailed instructions in how to download a Deferral Rate Feedback Report.

If an employee is not already a participant in the HCSP, they must be added in order to remit their contribution amount.

Please follow the steps found in the Add New HCSP Employee user guide (pdf) on how to add a new employee in Sponsor Web. Demographic updates may be made once an employee is in the Voya recordkeeping system.

The salary information provided should be based on the previous tax year so that it is a meaningful number to the employee. The salary information is used to provide additional retirement planning services to employees.

If the employee is hourly it would be best to enter zero until the current year compensation is known. Any amount entered would be a guess until then and may create confusion for the employee. If the employee is salaried, then enter that amount.

Yes. Sponsor Web allows contributions up to the combined 457(b) limit plus the additional age 50 and age 60-63 catch-up limits for employees that are eligible. See contribution limits

Any employer matching contributions should be entered separately from the employee contribution amount.

Important: The MNDCP does not allow employer matching contributions to be made as Roth after-tax. Therefore, employer matching contributions must be deposited as a pre-tax contribution. Roth contributions can be included in a matching formula but actual matching contributions must be deposited in the employee's MNDCP pre-tax account.

Yes, the employee will reflect in Sponsor Web as soon as MSRS receives a properly completed enrollment form and adds the employee to the Voya recordkeeping system.

If processing a contribution file from scratch the new employee will be listed. If copying a prior payroll file the participant will need to be added to the batch.

Contributions for the HCSP are processed the same way as the MNDCP.

Employers will enter contributions for each employee into the 'Active' or 'Severance/Eligible for Reimbursement' contribution sources as appropriate.